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08:15:55

[Uk]

Coffee time

MENU

08:15

[Uk]

Coffee time

Sycamore Vino Cucina Covent Garden

Storytelling in every plate.

Storytelling in every plate.

People. Process. Product.

A bar rebuilt from the inside out.

Experience Snapshot

Experience Snapshot

Sycamore Bar wasn’t just a drinks project. It was a full transformation. Over six months, we worked closely with leadership to elevate every layer of the experience from team culture to menu clarity, spatial flow to profitability.

Through mentoring, recruitment, operations and creative development, we turned Sycamore into a high-performing F&B space with a clear identity and an empowered team.

A bar built to scale and designed to last.

Blurred figures of people walking in a busy station.
Blurred figures of people walking in a busy station.

SYCAMORE VINO CUCINA

SYCAMORE VINO CUCINA

Photo credit: The Middle Eight Hotel

Photo credit: The Middle Eight Hotel

Maya Hospitality's consultancy experience is unmatched. With their extensive knowledge and charismatic approach, they've really helped with our menu development process.

- David Gjytetza, Restaurant Manager, Middle Eight Hotel, London

Working alongside Eduardo and the Maya team has been an incredibly enriching experience. I've gained invaluable insights into management skills and administration, thanks to Eduardo's mentorship and guidance.

His consultancy at Shiva went beyond expectations, as he not only built a strong team but also curated an innovative cocktail menu featuring trendsetting spirits.

Additionally, his dedication to staff training and development was commendable. I look forward to the opportunity of collaborating with Maya again in the future!

- Giovanni Castorina, Floors Bar Manager, Shiva Hotels, London

Working alongside Eduardo and the Maya team has been an incredibly enriching experience. I've gained invaluable insights into management skills and administration, thanks to Eduardo's mentorship and guidance.

His consultancy at Shiva went beyond expectations, as he not only built a strong team but also curated an innovative cocktail menu featuring trendsetting spirits.

Additionally, his dedication to staff training and development was commendable. I look forward to the opportunity of collaborating with Maya again in the future!

- Giovanni Castorina, Floors Bar Manager, Shiva Hotels, London

What we built together

What we built together

We partnered with The Middle Eight Hotel to mentor the management team, establish a winning culture, increase sales, reduce costs, implement new systems, procedures, menu development and ideas for success.

We partnered with The Middle Eight Hotel to mentor the management team, establish a winning culture, increase sales, reduce costs, implement new systems, procedures, menu development and ideas for success.

Blurred figures of people walking in a busy station.
Blurred figures of people walking in a busy station.

Sycamore Bar

Sycamore Bar

Photo credit: QT Covent Garden

Photo credit: QT Covent Garden

The Venue

The Venue

The Venue

Blurred figures of people walking in a busy station.

Sycamore Restaurant

Photo credit: QT Covent Garden

01. People and Performance

01. People and Performance

We improved team structure, leadership alignment and service consistency across front and back of house. This led to better retention, smoother operations and stronger guest feedback.

02. Menu and Margin Strategy

Menus were engineered for profitability, speed and clarity.Every item was optimised to drive upsells, reduce COGS and elevate the guest experience.

03. Space and Service Flow

We refined the restaurant layout and guest journey to
increase table turnover and reduce service times without sacrificing quality.

04. Integrated Systems

04. Integrated Systems

Bar and kitchen workflows were streamlined to boost accuracy and reduce friction during peak service. Clear documentation and cross-team alignment made it all work.

05. Experience and Upsell Design

05. Experience and Upsell Design

We introduced a food and drinks pairing system that improved sales and created more engaging, guest-led moments.

Performance Snapshot

→ +22% increase in restaurant revenue within 3 months of menu development

→ +18% uplift in average spend per cover

→ Table turnover improved by 15%, through better floor planning and service flow

→ Guest satisfaction scores rose by 2.1 points

→ New drinks and food pairing strategy increased upsell rate by 35%

→ COGS reduced by 8%, due to better stock tracking and menu engineering

→ Higher team retention and more consistent guest feedback

→ Bar and kitchen integration improved, cutting service times and increasing order accuracy

Performance Snapshot

→ +22% increase in restaurant revenue within 3 months of menu development

→ +18% uplift in average spend per cover

→ Table turnover improved by 15%, through better floor planning and service flow

→ Guest satisfaction scores rose by 2.1 points

→ New drinks and food pairing strategy increased upsell rate by 35%

→ COGS reduced by 8%, due to better stock tracking and menu engineering

→ Higher team retention and more consistent guest feedback

→ Bar and kitchen integration improved, cutting service times and increasing order accuracy

Performance Snapshot

→ +22% increase in restaurant revenue within 3 months of menu development

→ +18% uplift in average spend per cover

→ Table turnover improved by 15%, through better floor planning and service flow

→ Guest satisfaction scores rose by 2.1 points

→ New drinks and food pairing strategy increased upsell rate by 35%

→ COGS reduced by 8%, due to better stock tracking and menu engineering

→ Higher team retention and more consistent guest feedback

→ Bar and kitchen integration improved, cutting service times and increasing order accuracy

The Sycamore team had the heart, talent and drive. They just needed structure behind the scenes. Once we aligned the culture, systems and service rhythm, everything clicked.

Working with them was a pleasure from start to finish.

- EDUARDO DE LA MORA

Founder & CEO, Maya Hospitality

Running a restaurant inside a hotel?

Running a restaurant inside a hotel?

We’ll help optimise every touchpoint.

We’ll help optimise every touchpoint.

We’ll help optimise every touchpoint.

We’ll help optimise every touchpoint.

See more projects

See more projects

Sycamore Vino Cucina Covent Garden

Storytelling in every plate.

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