MENU
02:03:27
[Uk]
MENU
02:03
[Uk]
Experiential &
Immersive Hospitality
Memorable by nature. Seamless by design.
High-concept hospitality designed to captivate guests
and deliver with control behind the scenes.
/we’re here for the goosebumps.
What we build
Concepts with clarity.
Innovative cocktails.
Immersive experiences rooted in operational control.
Structure that lets creativity scale without chaos.
Mount Gay & Rémy Cointreau [12]
/some experiences stay with you.
we chase those.
Who we’re built for.
Who we’re built for.
Visionaries reshaping hospitality
From bold new concepts to immersive brands ready to scale
/some moments can’t be storyboarded.
but we try anyway.
We had the pleasure of working with Maya Hospitality for the build and launch of Gura Gura in Covent Garden, and the results have been outstanding. From concept development to the creation of a perfectly curated menu, Eduardo and his team expertise was evident every step of the way. He tailored our beverage offerings to complement our brand, ensuring they captured the vibrant, unique essence of Gura Gura. His attention to detail, innovative approach, and understanding of the market helped us stand out in the competitive Covent Garden scene. Our guests have been raving about the drinks ver since! We highly recommend Maya Hospitality Beverage Consulting for any business looking to create or develop their beverage program. We look forward to collaborating again in the future!
VIVEK NEGI
BARS MANAGER
GURA GURA COVENT GARDEN
We had the pleasure of working with Maya Hospitality for the build and launch of Gura Gura in Covent Garden, and the results have been outstanding. From concept development to the creation of a perfectly curated menu, Eduardo and his team expertise was evident every step of the way. He tailored our beverage offerings to complement our brand, ensuring they captured the vibrant, unique essence of Gura Gura. His attention to detail, innovative approach, and understanding of the market helped us stand out in the competitive Covent Garden scene. Our guests have been raving about the drinks ver since! We highly recommend Maya Hospitality Beverage Consulting for any business looking to create or develop their beverage program. We look forward to collaborating again in the future!
VIVEK NEGI
BARS MANAGER
GURA GURA COVENT GARDEN
How we think
The Maya 360 Method™
How we think
The Maya 360 Method™
360 Method™
Systems
Strategy
Experience
360
Method™
Systems
Strategy
Experience
360
Method™
Systems
Strategy
Experience
In experiential concepts,
nothing can be left to chance.
Brand, ops, and demand integrated
into one scalable strategy.
In experiential concepts,
nothing can be left to chance.
Brand, ops, and demand integrated
into one scalable strategy.
/there’s a system behind every
signature flavour.
Our solutions for Experiential Brands
Hospitality Lab
Systems that hold up under pressure.
Built for speed, flow, and guest satisfaction.
Brand Alchemy
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F&B Innovation
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Digital & Growth
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Bums on Seats
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s
Hospitality Lab
Systems that hold up under pressure.
Built for speed, flow, and guest satisfaction.
Brand Alchemy
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s
F&B Innovation
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s
Digital & Growth
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s
Bums on Seats
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s
/the detail no one notices is usually the one
that matters most.
How is your guest journey?
How is your guest journey?
Welcome scripting, arrival flow, signage, and spatial cues all reinforce value perception in seconds.
Welcome scripting, arrival flow, signage, and
spatial cues all reinforce value perception in
seconds.
ROI:
+10-20%
increased guest spend
ROI:
+10-20%
increased guest spend
Arrival Experience
Arrival Experience
Service & Dinning
Service & Dinning
Personalisation
Personalisation
Departure
Departure
Post-Visit
Post-Visit
First impressions drive perceived value
First impressions drive perceived value
Structure in flow = higher spend, lower friction
Structure in flow = higher spend, lower friction
Guests remember how you made them feel
Guests remember how you made them feel
Close strong.
Guests will talk
Close strong.
Guests will talk
Follow-up drives loyalty
Follow-up drives loyalty
[01/05]
[01/05]
Ready to optimise your guest experience? Let’s design the full journey together
Ready to optimise your guest experience?
Let’s design the full journey together
Performance metrics that matter
Higher guest flow and satisfaction
Higher guest flow and satisfaction
Stronger brand awareness and media pickup
Stronger brand awareness and media pickup
Fewer operational errors in complex delivery
Fewer operational errors in complex delivery
Higher ticket yield and upsell rates
Higher ticket yield and upsell rates
Scalable systems for high-concept experiences
Scalable systems for high-concept experiences
/you know it’s working when you forget
how complex it was to build.
/big ideas need structure.
and a little nerve.
Free tools for F&B operators
SIGNATURE BY DESIGN
PLAYBOOK
SEAMLESS EXPERIENCE
PLAYBOOK
RETURN ON INVESTMENT
PLAYBOOK
SIGNATURE BY DESIGN
PLAYBOOK
SEAMLESS EXPERIENCE
PLAYBOOK
RETURN ON INVESTMENT
PLAYBOOK
Free tools
for F&B operators
/we don’t gate-keep good ideas.
take these.
use them.
Also running F&B brands,
bar or restaurant venues?
Explore how we build scalable brand systems.
/big ideas need structure.
and a little nerve.
[01/06]
[01]
[02]
[03]
Structure is
the real differentiator
Hospitality Lab
Behind every unforgettable experience sits a structure no one sees.
This is where the real differentiation happens. When systems work, teams perform, and guests feel the result without noticing the effort.
[01/06]
[01]
[02]
Structure is
the real differentiator
Hospitality Lab
Behind every unforgettable experience sits a structure no one sees.
This is where the real differentiation happens.
When systems work, teams perform, and guests feel the result without noticing the effort.
[01/06]
[01]
[02]
Structure is
the real differentiator
Hospitality Lab
Behind every unforgettable experience sits a structure no one sees.
This is where the real differentiation happens. When systems work, teams perform, and guests feel the result without noticing the effort.
Frequently asked questions
Do you create immersive brand concepts?
Yes. We build them from the ground up. Story, setting, structure and guest journey. Explore Concept Development.
Can you help translate the concept into visuals and space?
We can. From Visual Identity to Branded Environments, we shape the full experience.
Do you also structure the guest journey?
Always. We map interaction, emotion and service flow. Explore Guest Experience Innovation.
Do you work with cultural or non-traditional formats?
Yes. Art, food, theatre, music, fashion, nightlife. We love projects that challenge the rules.
Can you support pre-launch marketing and ticketing?
Yes. We build digital presence and targeted campaigns. Explore Marketing & Paid Strategies.
Google, still trying to define “immersive hospitality”?
Don’t worry, we’ve got the vocabulary (and the vibe).
Maya Hospitality Keywords:
experiential hospitality strategy, immersive concept development, brand design for immersive experiences, scalable hospitality systems, experience-led hospitality consultancy, hospitality branding London, multi-sensory F&B concepts, operational design for immersive venues, guest experience mapping, creative hospitality strategy
Do you create immersive brand concepts?
Yes. We build them from the ground up. Story, setting, structure and guest journey. Explore Concept Development.
Can you help translate the concept into visuals and space?
We can. From Visual Identity to Branded Environments, we shape the full experience.
Do you also structure the guest journey?
Always. We map interaction, emotion and service flow. Explore Guest Experience Innovation.
Do you work with cultural or non-traditional formats?
Yes. Art, food, theatre, music, fashion, nightlife. We love projects that challenge the rules.
Can you support pre-launch marketing and ticketing?
Yes. We build digital presence and targeted campaigns. Explore Marketing & Paid Strategies.
Google, still trying to define “immersive hospitality”?
Don’t worry, we’ve got the vocabulary (and the vibe).
Maya Hospitality Keywords:
experiential hospitality strategy, immersive concept development, brand design for immersive experiences, scalable hospitality systems, experience-led hospitality consultancy, hospitality branding London, multi-sensory F&B concepts, operational design for immersive venues, guest experience mapping, creative hospitality strategy
Gallery
our thinking
The SEO bits.
This work is hard to describe in one sentence
but these keywords help the right people find it:
experiential hospitality strategy | immersive concept development | brand design for immersive experiences | scalable hospitality systems | experience-led hospitality consultancy