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Maya 360 Review
More margin. Less friction. Stronger alignment.
Maya 360 Review
A strategic review for hospitality businesses that need clarity before the next move.
Built for trading outlets under pressure, brands preparing to scale, and new concepts or relaunches before launch.
For restaurants, bars, lounges, dining groups, experiential venues
and hotel F&B concepts.
London-focused.
Limited monthly capacity.
Selected on fit.
A strategic review for hospitality businesses that need clarity before the next move.
Built for trading outlets under pressure, brands preparing to scale, and new concepts or relaunches before launch.
For restaurants, bars, lounges, dining groups, experiential venues and hotel F&B concepts.
London-focused.
Limited monthly capacity.
Selected on fit.
/everything’s connected. so, we build it that way.
/everything’s connected. so, we build it that way.
/everything’s connected. so, we build it that way.
When parts of the business are working,
but not working together
When parts of the business are working,
but not working together
When parts of the business are working, but not working together
When parts of the business are working, but not working together
Most hospitality issues do not sit in one place.
They show up across brand, guest experience, F&B,
digital, and commercial performance at the same time.
Most hospitality issues do not sit in one place.
They show up across brand, guest experience, F&B,
digital, and commercial performance at the same time.
A concept can be strong, yet still feel unclear.
A concept can be strong, yet still feel unclear.
The space can land in person, yet fail to convert online.
The space can land in person, yet fail to convert online.
The menu can be good, yet sit awkwardly within the wider experience.
The menu can be good, yet sit awkwardly within the wider experience.
Guests can enjoy the visit, yet not return often enough.
Guests can enjoy the visit, yet not return often enough.
The team can be working hard, while margin stays tighter than it should.
The team can be working hard, while margin stays tighter than it should.
A launch can look promising, while key elements still feel out of sync.
A launch can look promising, while key elements still feel out of sync.
/maya 360 Review helps identify what is out of sync, what is slowing performance and what needs to happen next.
/maya 360 Review helps identify what is out of sync, what is slowing performance and what needs to happen next.
/maya 360 Review helps identify what is out of sync, what is slowing performance and what needs to happen next.
What Maya 360 Review is
One review. Multiple lenses. One clear direction.
One review. Multiple lenses. One clear direction.
Maya 360 Review brings brand, guest experience, F&B logic, digital presence, visibility, and commercial friction into one clear commercial read.
The aim is not to create more noise. It is to give leadership a sharper view of where value is leaking, where alignment is breaking down, and where the next moves should sit.
This is not a generic audit. It is a senior strategic review designed to help serious hospitality businesses make better decisions before spending more time, money, or energy in the wrong place.
Maya 360 Review brings brand, guest experience, F&B logic, digital presence, visibility, and commercial friction into one clear commercial read.
The aim is not to create more noise. It is to give leadership a sharper view of where value is leaking, where alignment is breaking down, and where the next moves should sit.
This is not a generic audit. It is a senior strategic review designed to help serious hospitality businesses make better decisions before spending more time, money, or energy in the wrong place.
Built for these moments
Trading outlets
When performance feels softer than it should, even if the concept looks good on paper. When there is pressure around margin, repeat business, consistency, conversion, or overall guest experience.
Scaling brands
When one site is working, but growth is coming. When the business needs to understand what is core, what is inconsistent, and what needs tightening before rollout, replication, or further investment.
New concepts and relaunches
When a venue is preparing to open, reopen, or reposition. When different parts of the concept are being developed at pace, and alignment matters before the market sees it.
Trading outlets
When performance feels softer than it should, even if the concept looks good on paper. When there is pressure around margin, repeat business, consistency, conversion, or overall guest experience.
When performance feels softer than it should, even if the concept looks good on paper. When there is pressure around margin, repeat business, consistency, conversion, or overall guest experience.
Scaling brands
When one site is working, but growth is coming. When the business needs to understand what is core, what is inconsistent, and what needs tightening before rollout, replication, or further investment.
When one site is working, but growth is coming. When the business needs to understand what is core, what is inconsistent, and what needs tightening before rollout, replication, or further investment.
New concepts and relaunches
When a venue is preparing to open, reopen, or reposition. When different parts of the concept are being developed at pace, and alignment matters before the market sees it.
When a venue is preparing to open, reopen, or reposition. When different parts of the concept are being developed at pace, and alignment matters before the market sees it.
What Maya 360 looks at
Brand and proposition
How clearly the concept is positioned, understood, and differentiated.
How clearly the concept is positioned, understood, and differentiated.
Guest journey
What the experience feels like before, during, and after the visit, and where momentum drops.
What the experience feels like before, during, and after the visit, and where momentum drops.
Food & Beverage coherence
How well food, drink, service, atmosphere, and price point work together.
How well food, drink, service, atmosphere, and price point work together.
Digital conversion
How the website, booking journey, Google profile, and social presence turn interest into action.
Visibility and demand capture
Where awareness is coming from, how the business is being found, and where intent is being lost.
Where awareness is coming from, how the business is being found, and where intent is being lost.
Commercial friction
The mismatches quietly slowing performance across offer clarity, service flow, capacity, consistency, systems, or guest perception.
The mismatches quietly slowing performance across offer clarity, service flow, capacity, consistency, systems, or guest perception.
What you walk away with
What you walk away with
A strategic review that leads somewhere useful.
Maya 360 does not end with observations. It ends with priorities.
A strategic review that leads somewhere useful.
Maya 360 does not end with observations. It ends with priorities.
A strategic review that leads somewhere useful.
Maya 360 does not end with observations. It ends with priorities.
/no part of the experience should be working harder than the rest.
/no part of the experience should be working harder than the rest.
/no part of the experience should be working harder than the rest.
Why this matters before the next move
Why this matters before the next move
Why this matters before the next move
The wrong next move costs more than the review.
Maya 360 helps create clarity before more spend, more
complexity, or more momentum in the wrong direction.
The wrong next move costs more than the review. Maya 360 helps create clarity before more spend, more
complexity, or more momentum in the wrong direction.
A redesign without proposition clarity creates surface change without lift.
A redesign without proposition clarity creates surface change without lift.
A menu rethink without brand or guest alignment creates more confusion.
A menu rethink without brand or guest alignment creates more confusion.
Feasibility Studies
Feasibility Studies
Feasibility Studies
More marketing without fixing conversion only pushes more traffic into the same leak.
More marketing without fixing conversion only pushes more traffic into the same leak.
A launch without proper cohesion creates problems that become harder and more expensive to correct once trading begins.
A launch without proper cohesion creates problems that become harder and more expensive to correct once trading begins.
Expansion without alignment makes inconsistency scale faster.
Expansion without alignment makes inconsistency scale faster.
The wrong next move costs more than the review.
Maya 360 helps create clarity before more spend, more
complexity, or more momentum in the wrong direction.
Why Maya
A connected read, not a siloed one.
Most reviews look at one layer in isolation.
Marketing. Operations. Design. Menu. Website.
Maya 360 looks at how those layers are affecting each other.
That means stronger diagnosis, sharper priorities, and better decisions before the next move.
Built for complexity.
Designed for clarity.
For multi-site operators, bold new concepts, and growing hospitality brands.
More consistency. More bookings. Less stress.
Real numbers. Real alignment.
Who this is for
Premium independents
Premium independents
Founder-led concepts
Founder-led concepts
Dining groups
Dining groups
Hotel F&B concepts
Hotel F&B concepts
New openings and relaunches that need sharper alignment before launch
New openings and relaunches that need sharper alignment before launch
Who this is not for
This is not a casual opinion call.
It is not a free audit.
It is not built for businesses looking for isolated marketing tips without wider context.
It is not for projects with no intent to act on the findings.
If the goal is a clear commercial read and a stronger route forward, it fits. If the goal is a quick opinion with no real next step, it does not.
How it works
How it works
Apply for Maya 360
Trading outlets
When performance feels softer than it should, even if the concept looks good on paper. When there is pressure around margin, repeat business, consistency, conversion, or overall guest experience.
Scaling brands
When one site is working, but growth is coming. When the business needs to understand what is core, what is inconsistent, and what needs tightening before rollout, replication, or further investment.
New concepts and relaunches
When a venue is preparing to open, reopen, or reposition. When different parts of the concept are being developed at pace, and alignment matters before the market sees it.
Tell us what is happening, what feels out of sync, and what you want to improve, unlock, or pressure-test.
We review every application personally and take on a limited number of Maya 360 Reviews each month.
Limited monthly capacity.
Applications reviewed on fit.
Maya 360 is a paid strategic review, not a free audit.
Tell us what is happening, what feels out of sync, and what you want to improve, unlock, or pressure-test.
We review every application personally and take on a limited number of Maya 360 Reviews each month.
Limited monthly capacity.
Applications reviewed on fit.
Maya 360 is a paid strategic review, not a free audit.
/built for hospitality brands who take performance seriously.
/built for hospitality brands who take performance seriously.
/built for hospitality brands who take performance seriously.
Download the Signature by
Design Playbook
We had the pleasure of working with Maya Hospitality for the build and launch of Gura Gura in Covent Garden, and the results have been outstanding. From concept development to the creation of a perfectly curated menu, Eduardo and his team expertise was evident every step of the way. He tailored our beverage offerings to complement our brand, ensuring they captured the vibrant, unique essence of Gura Gura. His attention to detail, innovative approach, and understanding of the market helped us stand out in the competitive Covent Garden scene. Our guests have been raving about the drinks ver since! We highly recommend Maya Hospitality Beverage Consulting for any business looking to create or develop their beverage program. We look forward to collaborating again in the future!
VIVEK NEGI
BARS MANAGER
GURA GURA COVENT GARDEN
We had the pleasure of working with Maya Hospitality for the build and launch of Gura Gura in Covent Garden, and the results have been outstanding. From concept development to the creation of a perfectly curated menu, Eduardo and his team expertise was evident every step of the way. He tailored our beverage offerings to complement our brand, ensuring they captured the vibrant, unique essence of Gura Gura. His attention to detail, innovative approach, and understanding of the market helped us stand out in the competitive Covent Garden scene. Our guests have been raving about the drinks ver since! We highly recommend Maya Hospitality Beverage Consulting for any business looking to create or develop their beverage program. We look forward to collaborating again in the future!
VIVEK NEGI
BARS MANAGER
GURA GURA COVENT GARDEN
Frequently asked questions
Frequently asked questions
What is Maya 360 Review?
Maya 360 Review is our strategic hospitality review built around the principles of the Maya 360 Method. It identifies what's out of sync across brand, guest experience, F&B, digital , and commercial performance, giving you a clear picture of where value is leaking and what to prioritise next.
Who is it for?
Maya 360 Review is designed for restaurants, bars, hotel F&B outlets, dining groups, and hospitality concepts preparing to launch, relaunch, scale, or improve performance. If you're making an important commercial decision, Maya 360 helps you move forward with greater confidence.
Explore how we support Restaurants & Dining Groups, Bars, Lounges & Cocktails, Hotels & LuxuryHospitality, Food & Beverage Brands , and Experiential & Immersive Hospitality.
What's the difference between Focus, Clarity, Momentum and Portfolio?
Each Maya 360 Review follows the same strategic methodology but varies in depth, scope, and level of analysis. From Focus, offering fast clarity for a single outlet, through to Portfolio, designed for multi-site businesses, we'll recommend the route that best matches your objectives, complexity, and stage of growth.
To understand the thinking behind the framework, explore the Maya 360 Method™
What happens after the review?
You'll receive clear priorities, a practical roadmap, and a strategic debrief. Many clients implement the recommendations internally, while others continue working with Maya through Hospitality Lab, Brand Alchemy, F&B Innovation , Digital & Growth, or Bums on Seats , depending on the opportunities identified.
You can also explore The Good Stuff to see how these recommendations have been applied across real hospitality businesses.
Can Maya 360 help before opening a new venue?
Absolutely. Maya 360 Review is just as valuable before launch as it is after opening. We pressure-test concepts, guest journeys, positioning, operations, and digital readiness before significant investment is made, helping reduce risk and strengthen alignment from day one.
For additional insight, download our Signature by Design Playbook and The Maya Seamless Experience Playbook.
Google, wondering if we've squeezed in the right keywords?
We wouldn't leave you guessing.
Maya Hospitality Keywords:
hospitality business review London, hospitality consultancy London, hospitality strategy, restaurant consultancy, restaurant business consultant, restaurant growth strategy, bar consultancy, hotel F&B consultancy, hospitality business audit, hospitality diagnostics, hospitality performance improvement, hospitality commercial strategy, hospitality growth consultancy, guest experience review, hospitality brand strategy, restaurant operations consultancy, hospitality review London, restaurant consultant London, hospitality advisory London, hospitality business growth London
What is Maya 360 Review?
Maya 360 Review is our strategic hospitality review built around the principles of the Maya 360 Method. It identifies what's out of sync across brand, guest experience, F&B, digital , and commercial performance, giving you a clear picture of where value is leaking and what to prioritise next.
Who is it for?
Maya 360 Review is designed for restaurants, bars, hotel F&B outlets, dining groups, and hospitality concepts preparing to launch, relaunch, scale, or improve performance. If you're making an important commercial decision, Maya 360 helps you move forward with greater confidence.
Explore how we support Restaurants & Dining Groups, Bars, Lounges & Cocktails, Hotels & LuxuryHospitality, Food & Beverage Brands , and Experiential & Immersive Hospitality.
What's the difference between Focus, Clarity, Momentum and Portfolio?
Each Maya 360 Review follows the same strategic methodology but varies in depth, scope, and level of analysis. From Focus, offering fast clarity for a single outlet, through to Portfolio, designed for multi-site businesses, we'll recommend the route that best matches your objectives, complexity, and stage of growth.
To understand the thinking behind the framework, explore the Maya 360 Method™
What happens after the review?
You'll receive clear priorities, a practical roadmap, and a strategic debrief. Many clients implement the recommendations internally, while others continue working with Maya through Hospitality Lab, Brand Alchemy, F&B Innovation , Digital & Growth, or Bums on Seats , depending on the opportunities identified.
You can also explore The Good Stuff to see how these recommendations have been applied across real hospitality businesses.
Google, wondering if we've squeezed in the right keywords?
We wouldn't leave you guessing.
Maya Hospitality Keywords:
hospitality business review London, hospitality consultancy London, hospitality strategy, restaurant consultancy, restaurant business consultant, restaurant growth strategy, bar consultancy, hotel F&B consultancy, hospitality business audit, hospitality diagnostics, hospitality performance improvement, hospitality commercial strategy, hospitality growth consultancy, guest experience review, hospitality brand strategy, restaurant operations consultancy, hospitality review London, restaurant consultant London, hospitality advisory London, hospitality business growth London
Google, wondering if we've squeezed in the right keywords?
We wouldn't leave you guessing.
Maya Hospitality Keywords:
hospitality business review London, hospitality consultancy London, hospitality strategy, restaurant consultancy, restaurant business consultant, restaurant growth strategy, bar consultancy, hotel F&B consultancy, hospitality business audit, hospitality diagnostics, hospitality performance improvement, hospitality commercial strategy, hospitality growth consultancy, guest experience review, hospitality brand strategy, restaurant operations consultancy, hospitality review London, restaurant consultant London, hospitality advisory London, hospitality business growth London
The SEO bits.
Everything’s connected.
We just want to make sure search engines see it too:
integrated hospitality strategy | guest experience systems | scalable brand and ops framework | hospitality brand and operations alignment | structured growth model for hospitality
Everything’s connected. We just want to make sure search engines see it too:
integrated hospitality strategy | guest experience systems | scalable brand and ops framework | hospitality brand and operations alignment | structured growth model for hospitality